back to search results
627: Effective Workplace Relationships
Program Overview
Effective communication forms the basis of all relationships at work and at home. In the workplace a successful frontline manager needs communication skills to ensure their message is understood and interpreted in the way it was intended.
This program explores communication in the context of relationship building and covers topics such as body language, tone of voice, expression, conflict and assertive communication.
Designed for
All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.
Content
-
Effective communication skills
-
Developing trust
-
Providing, receiving and using feedback
-
Communicating ideas
-
Resolving issues, problems and conflicts
-
Effective working relationships and performance management
-
Relationships and networking.
Learning Outcomes
As a result of attending this program, participants should be able to:
-
Gather, convey and receive information and ideas
-
Develop trust and confidence
-
Build and maintain networks and relationships
-
Manage difficulties to achieve positive outcomes.
Nationally Recognised
Yes
Residential
No
Competency Standards
You may also be interested in the following programs:
Team Effectiveness
Effective Pepole Management
Developing High Performance Teams
Manage People Performance
Effective Communication
Miscellaneous Information
This program can be linked to
Certificate IV in Frontline Management or
Certificate IV in Human Resources.
Note: Additional fee applies for Assessment. Please refer to
Assessment Fees page.
Duration
1 Day
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $470.00 |
| Affiliate Member: | $565.00 |
| Corporate Member: | $470.00 |
| Public: | $565.00 |
Dates