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420: Professional Receptionist
Program Overview
Do you deal with people face-to-face or by telephone? This program will improve your capacity to service customer and client needs in a professional and caring manner, by using successful methods of communication and quality service.
Designed for
First point of contact people who may not be full-time receptionists. Also, receptionists, front counter personnel, telephone operators and others who communicate with their customers and clients by phone.
Content
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Responsibilities of receptionists
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Importance of attitude
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Improving self and public image
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Communicating effectively
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Enhancing personal qualities
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Difficult people and sensitive situations
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Telephone skills
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Introductions
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Coping with stress.
Learning Outcomes
As a result of attending this program, participants should be able to:
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Address the responsibilities of the receptionist in servicing customer and client needs
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Understand the importance of a positive attitude
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Improve their self and public image
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Communicate effectively
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Enhance their personal qualities
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Deal effectively with difficult people and sensitive situations
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Use the telephone skilfully
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Introduce people correctly
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Cope with stress.
Nationally Recognised
No
Residential
No
Miscellaneous Information
Duration
1 day
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $470.00 |
| Affiliate Member: | $565.00 |
| Corporate Member: | $470.00 |
| Public: | $565.00 |
Dates