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160: Introduction to Emotional Intelligence
Program Overview
Everyone is confronted by their own emotions and those of other people on a daily basis. How we manage these emotions can have a dramatic impact on the way we are perceived by others and on our effectiveness at getting things done with and through other people. By increasing our knowledge and intelligence around emotions, we will be better equipped to sense and respond in the workplace and at home.
Designed for
People who are required to work with, and through, other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people effect relationships.
Content
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Logic vs emotion –– who wins?
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Role and impact of emotion at work
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Managing self and others –– Understanding the source and impact of your emotions
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Strategies and tactics for managing emotions at work
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Finding a trusted mentor to keep you on track.
Learning Outcomes
As a result of attending this program, participants should be able to:
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Identify the true impact of emotion in their workplace
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Gain greater awareness of emotions and the impact of emotion on self and others
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Develop a range of tools for dealing with emotion in others.
Nationally Recognised
No
Residential
No
Miscellaneous Information
Duration
1 day
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $470.00 |
| Affiliate Member: | $565.00 |
| Corporate Member: | $470.00 |
| Public: | $565.00 |
Dates