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127: Negotiation Skills
Program Overview
This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.
Designed for
Anyone whose role requires negotiation with others, including: managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.
Content
• Negotiation styles
• The five negotiation phases
–Preparation
–Opening
–Exploring interests and options
–Closing
–Implementation and possible review
• Negotiation practice.
Learning Outcomes
• Negotiation styles
• The five negotiation phases
–Preparation
–Opening
–Exploring interests and options
–Closing
–Implementation and possible review
• Negotiation practice.
Nationally Recognised
No
Residential
No
Miscellaneous Information
You may also be interested in the following programs:
Conflict Resolution
Duration
2 days
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $795.00 |
| Affiliate Member: | $965.00 |
| Corporate Member: | $795.00 |
| Public: | $965.00 |
Dates