Customer Service Charter

The Australian Institute of Management in Western Australia is committed to be a partner in the development of world-class managers and leaders.

In order to do this we will aim to excel in the following areas:

• Provide reliable, efficient responses to all enquiries
• Provide results-oriented, effective and relevant services that exemplify world's best practice

• Respond to requests for advice and information within agreed time frames
• Provide easy to understand, current and accurate information and advice
• Maintain communication and consultation on an ongoing basis